Refund Policy

OVERVIEW

The MassLand Group Refund Policy has been created to give the customer a fair opportunity within 7 days from date of receipt to receive a full, no questions asked refund.

** Please read the Refund Policy below carefully, and note the phrases that have been underlined**

MASSLAND GROUP REFUND POLICY

  1. MassLand has a 100% Money Back 7 Day Guarantee from date of receipt of Manual. After this time and subject to any statutory rights of the customer, MassLand will not provide any refunds or permit cancellation of the order and the full amount of the product price is payable as per the order form.
  2. Refund requests must be in writing and delivered to MassLand Group with 7 days from the date of receipt and can only be approved by MassLand Group.
  3. The Purchaser has 12 months from the date of enrolment to attend a live event at the location of their choice. After the expiration of this 12 month period, a fee of $1,000 will be applicable to attend a live event.
  4. If the Purchaser does not cancel their attendance within five (5) days of the live event in which they have confirmed or does not show up for the event for which they confirmed, then the Purchaser will be charged a fee of $2,000.00.
  5. Where a physical product has been issued, MassLand Group will provide a refund only if the product has been returned in satisfactory condition to us within 7 days from the date of receipt, after being requested to return the product.

STEPS TO FOLLOW WHEN A CUSTOMER REQUESTS A REFUND

** Please note that the following steps must be followed by a customer to ensure that a refund can be issued**

  1. Typically, a customer will request a refund via email.
  2. As stated in the MassLand Group Refund Policy, refunds may only be approved by MassLand Group and must be received in writing within 7 days from the date of receipt.
  3. Please note that all refunds at MassLand Group are approved and processed each Wednesday and will only be processed once the pack (if applicable) has been received.

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